Have you ever had a Prime membership with Opodo or eDreams?
Have you paid a Prime membership fee?
You may have signed up for a Prime membership without realising it.
Please check whether an amount between €89.99 and €119.99 was charged to your account and whether the word “Prime” appears on your bank statement. You may also have received a welcome email confirming your Prime membership.
Whether you signed up knowingly or unknowingly is irrelevant to the representative action.
Did you withdraw from your Prime membership within 14 days of signing up?
The 14-day period starts when you sign up, not when the membership fee is charged. You do not need to use the word “withdrawal”. It is enough to clearly tell Opodo or eDreams that you no longer want the Prime membership.
Do you have proof of your withdrawal, such as an email?
Did you receive a refund of your membership fee after you withdrew?
You are still free to join this representative action. However, without proof that you exercised your right of withdrawal in time, you may not receive compensation. Would you still like to continue?
When did you sign up for your Prime membership?
Did you take out the Prime membership for personal use?
Did you receive a refund of your membership fee after you withdrew?
When did you sign up for your Prime membership?
Did you take out the Prime membership for personal use?
You may have signed up for a Prime membership without realising it.
Please check whether an amount between €89.99 and €119.99 was charged to your account and whether the word “Prime” appears on your bank statement. You may also have received a welcome email confirming your Prime membership.
Whether you signed up knowingly or unknowingly is irrelevant to the representative action.
Unfortunately, you are not eligible to join this representative action. To be eligible, you must have had a Prime membership with Opodo or eDreams.
__________________________________________________________________________________
Are you experiencing problems with a company based in another EU country?
The European Consumer Centres Network (ECC-Net) can help with cross-border consumer disputes.
The 14-day period starts when you sign up, not when the membership fee is charged. You do not need to use the word “withdrawal”. It is enough to clearly tell Opodo or eDreams that you no longer want the Prime membership.
Unfortunately, you are not eligible to join this representative action. Only consumers who paid a Prime membership fee can take part.
__________________________________________________________________________________
Are you experiencing problems with a company based in another EU country?
The European Consumer Centres Network (ECC-Net) can help with cross-border consumer disputes.
Unfortunately, you are not eligible to join this representative action. To qualify, you must have exercised your right of withdrawal within 14 days.
__________________________________________________________________________________
Are you experiencing problems with a company based in another EU country?
The European Consumer Centres Network (ECC-Net) can help with cross-border consumer disputes.
Unfortunately, you are not eligible to join this representative action.
__________________________________________________________________________________
Are you experiencing problems with a company based in another EU country?
The European Consumer Centres Network (ECC-Net) can help with cross-border consumer disputes.
You have chosen not to continue with the Claim Check. If you change your mind or find proof of your withdrawal later, you can complete the Claim Check at any time.
__________________________________________________________________________________
Are you experiencing problems with a company based in another EU country?
The European Consumer Centres Network (ECC-Net) can help with cross-border consumer disputes.
Unfortunately, you are not eligible to join this representative action, as it only covers Prime memberships taken out on or after 1 January 2023.
__________________________________________________________________________________
Are you experiencing problems with a company based in another EU country?
The European Consumer Centres Network (ECC-Net) can help with cross-border consumer disputes.
You appear to be eligible to join the representative action.
To take part, you must register free of charge in the Register of Representative Actions maintained by the Federal Office of Justice (Bundesamt für Justiz – BfJ), once registration opens.
Only after you have registered will you officially participate in the representative action.
Unfortunately, you are not eligible to join this representative action.
Only consumers may participate; businesses cannot join.
Unfortunately, you are not eligible to join this representative action.
__________________________________________________________________________________
Are you experiencing problems with a company based in another EU country?
The European Consumer Centres Network (ECC-Net) can help with cross-border consumer disputes.
Unfortunately, you are not eligible to join this representative action, as it only covers Prime memberships taken out on or after 1 January 2023.
__________________________________________________________________________________
Are you experiencing problems with a company based in another EU country?
The European Consumer Centres Network (ECC-Net) can help with cross-border consumer disputes.
You appear to be eligible to join the representative action.
To take part, you must register free of charge in the Register of Representative Actions maintained by the Federal Office of Justice (Bundesamt für Justiz – BfJ), once registration opens. Only after you have registered will you officially participate in the representative action.
Unfortunately, you are not eligible to join this representative action.
Only consumers may participate; businesses cannot join.